Support

When you secure professional IT help, support is one of the major services you're buying. BoTech Communications provides each and every customer 24-hour support from the industry's most knowledgeable, helpful and friendly team.

BoTech Support Includes:

• Support services tailored to meet your needs
• 24/7 assistance
• 24-hour response time to web tickets or email requests
• Telephone service requests handled on three priority levels
  • priority class (immediately)
  • regular (based on number of users affected)
  • normal (based on position in queue)
• Email updates as status changes on your service request

Support information on specific products and services is located here.